FREE WORLDWIDE SHIPPING ON ALL ORDERS!

SHIPPING POLICY

* Overnight Shipping - Orders placed before 1 PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1 PM PST, orders will ship by next business day. Overnight Shipping + Saturday Delivery - Must choose Saturday delivery at checkout on Friday in order for your order to be delivered on Saturday. This is a premium service. Overnight Shipping + Monday Delivery (When Available) - Must order by 1 PM PST on the preceding Saturday and select the appropriate option at checkout. Orders placed by 1 PM on Saturday will arrive on Monday. Overnight orders for France, Germany, and Australia must be placed by 9 PM GMT for same day shipping. Orders received after 9 PM GMT will be shipped on the next business day.

** In-Transit Time - Does not include standard processing time of 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to the "Shipping Table" on our

*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier.

How do I know if my package has shipped and is on its way?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.full Shipping Policy for current processing times and available shipping methods.

Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Have your tracking number? Check the status of your shipment

Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (sheinrs@outlook.com) along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

I received a damaged item. What do I do?

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (sheinrs@outlook.com) along with a description of the damaged item and your Order Number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

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